Frequently Asked Questions

We are the ultimate destination for exclusive celebrity access and fan experiences. Our platform connects fans with their favorite stars through private subscriptions, meet & greets, event bookings, and curated experiences that money typically can't buy.

Our Private Subscription service gives you direct access to verified celebrity social media handles and communication portals. Once you purchase access, you'll receive exclusive contact information to chat directly with your chosen star.

We offer various meet & greet options including:

• Private dinners and conversations
• Backstage access at events
• Red carpet moments
• Studio tours and behind-the-scenes access
• One-on-one photo and video sessions
• Group meet & greets

All experiences are professionally coordinated and can be customized based on availability and your preferences.

All celebrities on our platform go through rigorous verification processes. We work directly with official management teams, verified social media accounts, and have established relationships with talent agencies to ensure 100% authenticity.

Yes! Our Event Booking service handles everything from talent acquisition to logistics. We negotiate directly with celebrity representatives, manage contracts, handle accommodations, security, and coordinate all event details to ensure a seamless experience.

After submitting a booking request with your preferred dates, our concierge team will check availability within 24-48 hours. We'll contact you with confirmation or alternative dates if your first choice isn't available.

Each celebrity has their own preferences and boundaries. Some may offer private subscriptions but not event bookings, while others excel at meet & greets but prefer not to do private dinners. We clearly indicate what services each star offers on their profile page.

Private subscriptions provide access to:

• Exclusive content and personal updates
• Direct messaging capabilities
• Behind-the-scenes footage and photos
• Priority booking for experiences
• Special subscriber-only events

If a celebrity cancels or becomes unavailable after you've made a purchase, we offer a full refund or the option to reschedule. Our customer service team will work with you to find the best solution, including alternative celebrity options if desired.

We recommend booking at least 2-4 weeks in advance for most experiences. However, some celebrities may have availability for shorter notice, while major events or highly sought-after stars may require several months advance booking.

Many of our experiences can be gifted! During checkout, you can specify if the booking is for someone else and provide their contact information. We'll coordinate directly with the gift recipient while keeping you informed of all arrangements.

Pricing varies significantly based on the celebrity, type of experience, duration, and exclusivity level. Private subscriptions may start from hundreds of dollars, while private dinners or event bookings can range into the tens of thousands. Contact us for specific pricing on your desired experience.

After purchase, our concierge team takes over all coordination. You'll receive confirmation within 24-48 hours, followed by detailed instructions for your specific experience. We handle all logistics, scheduling, and communication to ensure everything runs smoothly.

All financial transactions are processed through secure, encrypted payment systems. Personal interactions with celebrities are private and not monitored by us, though celebrities may choose to set their own boundaries and guidelines for communication.

We accept all major credit cards, debit cards, PayPal, bank transfers, and for high-value bookings, we can arrange custom payment plans. All payments are processed securely through industry-standard encrypted systems.

You'll receive email confirmations at every step of the process. Our team will notify you within 24-48 hours of request submission, followed by regular updates as we coordinate with the celebrity's team. You'll have a dedicated concierge contact throughout the entire process.

If a celebrity needs to cancel or reschedule, we'll immediately contact you with alternative options. You can choose to reschedule, select a different celebrity, or receive a full refund. We understand that flexibility is important and work hard to accommodate changes while maintaining the quality of your experience.

Our customer service team is available 24/7 to handle any scheduling changes or special requests. Contact us immediately if you need to modify your booking, and we'll work with the celebrity's team to accommodate changes whenever possible.

We maintain the highest ethical standards in all our celebrity partnerships. All interactions are consensual, professionally managed, and respect both fan and celebrity boundaries. We have strict policies against harassment and inappropriate behavior from any party.

Yes! We serve clients worldwide and work with international celebrities. Virtual experiences are available globally, while in-person events depend on travel logistics and celebrity availability in specific regions. Contact us to discuss international booking options.